Almanzora Property Owners Points of Contact

Sometimes uncertainty arises as to whom you should contact concerning a particular issue, in part, because of our rapid development, involving new services, responsibilities and changing staff. Thus, where there were only Sales, Production and the Golf Club, we now also have Homebuyer Services (incorporating Sales, Options and Extras, Furnishings and Landscaping Services), Home Owner Services (incorporating Property Management, Letting, Insurance, Gardening and Pool Maintenance Services), as well as Resort Management and Community Administration departments. The roles of individuals and departments overlap in time and function, creating a fuzzy image of who is responsible for what.

To clear this up, we have decided that issues should be handled by one department and one person in that department at each stage, thus providing a single point of contact for the client at each stage. That person will then determine what other department may be involved, but shall remain responsible for co-ordination with the Client. We also wish thereby to provide a clear route for the expression of any dissatisfaction, so as to enable us to deal as rapidly as possible with anything that seems to have got fouled up.

These points of contact are identified on the Client Point of Contact Schedule. A copy of this Schedule should be left in laminated form in your property on Handover, so that you have it as a handy reference at all times. 

Please, always be aware that any problem, query or doubt is best expressed in an e-mail or written note to the designated point of contact. Our planned procedures can then go into effect, so the issue is logged, copied in to all those directly responsible for action and to those in charge of them, so it can be monitored and chased up.

It is intentional that Production staff do not appear as a Point of Contact for the Client, although they may well be called in to resolve an issue subsequently. Issues mentioned verbally to different members of staff on site, without specific responsibility for the matter concerned, are quite often forgotten in the daily rush and become the source of much frustration and disappointment. The overall priority of Production Management is to use their best efforts to produce defect-free homes on time. We need to give them the opportunity, without distractions, to achieve this objective. By their being free to do so, handover and subsequent problems should be reduced to an absolute minimum.

I hope that you find that this guidance provides the key to getting the best out of the services available to you, as an Almanzora Bay client.

My Best Regards,  

Peter J. Goodhall, Managing Director